FAQ

Frequently Asked Questions

  1. Payments on this site are processed through PayPal. We do not track or keep a copy of your credit card info on our site. If you do not want to pay using PayPal – please call us to pay by phone (1-855-299-0910 or 1-416-299-0910).
  2. Purchase orders – are accepted from government or educational institutions. If you need any vendor forms completed, please contact us by phone or email.
  3. Shipping – we will ship UPS standard for most orders. We take normally 1 to 2 business days to process your order. If you need your order expedited, please call us. We will do our best.
  4. Standard delivery times range:
    • Eastern Canada and Northeastern USA – 1 to 3 business days for major population centres
    • Midwestern USA – 3 to 4 business days
    • Southern or Pacific USA – 5 business days
    • United Kingdom 5 to 10 business days
  5. I saw a warning label indicating possible reproductive or cancer issues. Please read our page on California Proposition 65 requirements here.